Administration and Office Management Best Practices and Technologies

كود البرنامج : KL-15975

Administration and Office Management

Best Practices and Technologies

Course Objectives

By the end of the course, participants will be able to

Define and apply the new roles of executive assistants and administrators to meet modern challenges

Use technology to get more done and to stay connected with the office and their boss

Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner

Create quality standards for a motivating and productive office environment

Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing

Identify and improve the competencies they require to keep generating added value services

Course Outline

New roles for new times

The changing organization

The role of management in the workplace

The main tasks of office managers

New roles for new times

Optimizing communication and influence

Fostering a professional attitude

Producing results from various activities

Use of technology to get things done

Mastering data management, indexing and archiving

Mastering filing systems

Five secrets to organize files better 

Electronic archiving

Records management

The records and information cycle

Common problems in records management

Rules for indexing personal and business names

Cross referencing personal names

Creating a motivating and productive office environment

Design and productivity

Feng Shui office design: the art of working (tips and basic steps)

Communicating across cultures

Dealing with and managing diversity

Six steps to great time management

Dealing with difficult bosses

Inbox zero: managing emails effectively

Advanced communication skills for administrators

Business communication

Communication defined

Types of communication

Tips for smart communication

Creating powerful short presentations

Tips for powerful presentations

Key characteristics of dynamic speakers

The four step communication process

The 'A-U-D-I-E-N-C-E' analysis

The anatomy of a good presentation

Advanced business writing

Managing the expectations of readers

Using positive and courteous language

Preparing meeting agendas and minutes

The executive assistant success tool box

Basic modern office etiquette

Telephone etiquette

Email etiquette

Event planning and execution

Preparing for meetings and conferences

Major event planning elements

The event tool box

Team and leadership skills

Team formation stages